The quality of e-administration in Poland is highly unsatisfactory, as activities undertaken by government and local authorities are not coordinated. – The amendment to the act on digitalization of entities realizing public duties, which came into force on May 11th is only a small step towards our goal – the possibility of fulfilling every administrative obligation digitally – assesses expert of Employers of Poland Piotr Wołejko.
In the United Nations E-Government Survey 2012. E-Government for the People ranking, Poland is placed as low as the 47th place (of 190 countries).
Unfortunately, the biggest problem is the indolence of government administration. The ePUAP platform, which has been active for several years, handles a little over 11 000 cases a year and has only 670 000 registered users. Even the introduction of digital ID was not successfully completed, which is a shame, as it could solve the problem of the platform’s marginalization, by removing the necessity to use an electronic signature or a protected profile – which in turn requires a visit to an office within 14 days of registering the profile.
Digitalization is a civilizational challenge, as well as an opportunity for faster development. The result of this change may be a significantly lower unemployment rate and an increase value of highly processed products – those which bring the biggest profit.
Developing e-administration requires coordinated efforts, a unified system of digital access to services provided by administration offices and much more courage in implementing modern technologies.
Piotr Wołejko, expert of Employers of Poland